This “Privacy Policy” (hereinafter referred to as “Policy”) applies to all “Users” (hereinafter referred to as “You”, “You”, “Yours”) of “SIA FOGO” Registered No.: 50203342681 Legal address: Rīga, Lielupes iela 1 k-13 – 21, LV-1016, Latvia

(hereinafter referred to as “We”, “Us”, “Our”) “Website e-bikeshop.online” (hereinafter referred to as “Website”).
Read the Policy carefully before placing an Order. Over time, we may make revisions to the policy, please read it before making another purchase.

In accordance with the general data protection rules, personal data is any information that can be used to identify a person, as well as any information about a person who has already been identified. By using our Website services, you provide us with your personal data, the rights to process and use it in accordance with the terms and conditions set forth in the Privacy Policy and “Terms of Use” (hereinafter referred to as “Terms”).

We pledge to protect the privacy and security of our customers and visitors to our Website, including Yours.
By using the services of our Website, You express your trust in Us. We fully value and respect the importance of the confidentiality and privacy of your data.
We respect the principle of personal data minimization – we do not require, collect or process personal data that is not necessary to achieve the goal – to purchase goods, services or receive information.
We respect Your privacy and do our utmost to store Your personal data securely.
We do not allow unsolicited communications and will in no way allow the sale, lease or transfer of any personal data (name, address, e-mail address, etc.) to third parties.
Information to third parties may be disclosed only on the basis of a legitimate request, agreement or with Your consent, for example, when making a purchase on lease.

You are accountable for the accuracy of the information when placing an order or contacting customer support. You confirm that you are not under 16 years of age, and commit yourself not to take any actions that are directed against the security of the site.
We are not liable for incorrect, incomplete or erroneous data provided by you.
By using our Website and / or by purchasing goods and / or services, You acknowledge that you understand the Policy and you agree to keep track of the revisions therein.

If You do not agree to this Policy or some of the specific definitions therein, please do not use the services of our Website.

2. WHAT DATA ARE WE COLLECTING AND PROCESSING?

When you make a purchase or contact Customer Support, you provide us with your personal information. When making a purchase, the submission of personal data is compulsory, as without it you will not be able to make a purchase.

We collect and store the following data:
– name and surname of the customer;
– Phone number;
– E-mail address;
– the address of delivery of goods or services.

We collect, but do not store the following data:
– personal data necessary to record a purchase on a lease.

We process, but we do not store the following impersonal data:
– cookies.

Private information is used only to provide a full service and customer service.

We may only receive your personal information from you and only if you use our site facilities, such as: order registration, contact customer support via feedback form or e-mail.

Cookies

We use cookies to ensure the full operation of our store. The information associated with cookies is not used to personally identify you, and the files themselves are stored on your device, under your control. Cookies are not used for purposes other than those stated in our Privacy policy. By continuing to use our site, you agree to the use of essential cookies. If you do not agree, please, leave this site.

Which cookie files we use?

– The necessary technical cookies allow you to use the basic functions of the store, such as page navigation, ordering, access to secure sites and more. The site cannot function properly without these files.
– Preferences cookies are used to save information that changes how the site works and looks.
– Static cookies are used in order to help the sites owner understand how the users are interacting with the site.
– Marketing cookies are used in order to track a users movements throughout the site in order to show interesting and relevant ads to the specific user.

You can refuse cookies at any time by changing your browsers preferences or by deleting the cookies from your device. The location of cookie settings depends on the used browser.
It is important to know that it will be impossible to use the Site after refusing technical, functional and analytical cookies, therefore we do not recommend deleting or blocking them.

The cookie information is not used to identify you personally, and the data collected is stored under our supervision.
Cookies are not used for any purposes other than those mentioned here.

You can learn more about how cookies work on www.cookiecentral.com

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA

The data controller and the entity responsible for the processing of Your personal data is SIA FOGO and website e-bikeshop.online
If you have any questions regarding the processing of your personal data, you may contact Us at info@e-bikeshop.online

In case You have any claims regarding the processing of personal data in our company, You have the right to file a complaint with the State Data Inspection.

How long we retain your data

We store our customers personal information for 5 years:
– to provide the purchased goods with warranty and post-warranty support;
– to contact You on request;
– accountancy;
– to manage Your settings and rights.

After the expiration of 10 years, personal data will be erased if you do not request the deletion of your data through the Website, or personally arriving at the VS PRO Ltd office (with an identity document) during this period.

The personal data necessary for the leasing contract is transferred to the leasing company’s servers in an encrypted form using the SSL standard, and after the order is processed, they are deleted from the company servers and VS PRO does not retain them, with the exception of data relevant to processing of payment and as such included in the company’s accounting records.

What rights you have over your data

Legislation on the protection of personal data, including the General Data Protection Regulation, gives you a number of rights, and, in turn, we must provide you with the opportunity to exercise them.

  • You have the right to request a copy of your personal information to verify the accuracy of the information stored and / or to correct or update this data;
  • You can at any time refuse to receive emails by sending a notice to info@e-bikeshop.online or by using a link in electronic letters;
  • In cases where your data is processed with your consent, you have the right at any time to withdraw your consent, which serves as the basis for termination of data processing;
  • You are entitled to receive your data processing confirmation, the right to review the processed data, to obtain information about the processing objectives, the processing period, the sources of data receipt, their significance and the consequences for You;
  • You may request that your personal information be completely erased (unless this is in conflict with the legislation of the Republic of Latvia).

In order to protect your confidentiality and security, we will take appropriate steps to verify your identity before providing your requested information about your personal data. For this purpose, we may ask you to submit a personal identification document. If you cannot prove your identity, we can reject your application.
We will use all commercially reasonable efforts to ensure, within 30 days of receipt of your access request, lawful access to your personal information that we store.

You must understand and accept the risks associated with the erasure of your personal data, for example:

  • Our inability to identify you as a customer when contacting a customer support and warranty service;
  • difficulties or inability to identify your purchase in the event you turning to a warranty service centre;
  • the difficulty or complete failure to recover the purchase documents in the event of their loss;
  • and other risks.

DATA SHARE TO THIRD PARTIES

Your data may be transferred to a third party – a leasing company only in cases where you wish to use the services of the leasing company, by drawing up an order and filling out an appropriate form on our Website.

Third parties may also include data centers, support services, delivery services, cloud storage services, etc. Personal data controllers that help us provide you with services.

Personal data may be transferred to the competent authorities of the state and government, including law enforcement authorities such as the police or other supervisory authorities, but only if necessary and in accordance with the legal procedures specified in regulatory enactments.

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